All dressed up and nowhere to go… that is how I feel every day on my way to work: taking Decatur there is construction going on, taking Charleston Boulevard there is construction; on Oakey Boulevard there is construction all year around; Maryland Parkway also has traffic occasioned by more construction than even on Las Vegas Blvd.; and in the heart of downtown, there is yet more construction, making it almost impossible for residents to drive in our city.
It seems like all the constructions have to take place at the same time instead of finishing one area before starting another one, with the exception of Oakey Blvd., which is in construction mode all year around, perhaps to impress the residents and to make them believe how good the tax money works, regardless of how inconvenient it is to drive around our city.
Has anyone been at the local Secretary of State’s office lately? I would like to think that the ugly appearance of the reception area was inherited from the previous administration and is not that way because of lack of respect for the citizens of Nevada under the new Republican administration.
It is very depressing to see a government office that is supposed to serve the residents, the voters, the constituents — or whatever name anyone would like to give those who go there to drop off the money that is demanded of them by Governor Sandoval, who promised he was not going to raise taxes or take more money from the people — and yet those very residents find fees doubled for Nevada business licenses and being forced upon all businesses, big or small; upon anyone that dares to open shop in our state.
The least the new Secretary of State can do for those who are forced to pay an unfair fee is to clean up the waiting area, put new carpet in or at least shampoo the old carpet and put some trim around the floor because the place, the way it looks now, is a shame for any government entity.
Another thing that bothers me, and many others that have commented on it to me is the beggars in front of the grocery stores, a.k.a. supermarkets, restaurants, fast food places, and even gas stations.
Once one passes through the front door of the establishments those beggars jump all over asking for change or dollars — and one even had the audacity to ask me for $5.00! Can you imagine that? (And I am not imitating Senator Cruz with all the imagining he likes to do.)
One of those men once asked me if I have any change to spare; I told him, yes, I do, and the guy then asked me to give him the change but I told him “no”; that if I give him my change I would not have any more change and he told me to go to hell.
I have not been in a doctor’s office for a few months now, but one thing that really bothers me is how loose those appointment-setters are with the time. They set me up for one at 9:00 in the morning — I always get there ten minutes early because I hate being late or have to wait for anyone — and twenty minutes after my appointment time they called my name, making me believe that I would be in and out because the doctors nowadays are not allowed to spend more than twenty minutes with each patient; but soon I learned that I was wrong.
They pulled me out of the lobby when they called my name but they set me into a little closet full of ugly pictures of all kinds of diseases and kept me there for another half an hour because “the doc had an emergency”; they never told me what the emergency was, but when finally the doctor came into “my closet with the ugly pictures,” he looked fresh out of the shower.
Once I told the doctor he must really be a good doctor and he asked me why I said that, so I told him “either you are the best doctor in the place or you are the only doctor working there, but perhaps I am the most unlucky person on earth because every time I go to your office you are on an emergency and I have to wait.” He did not like that!
Another thing that drives me crazy is when I call any of the utility companies and after twenty minutes of punching buttons finally an almost human being comes on and tries to help and after several minutes of asking all kinds of questions that they have on the screen of their computers they tell me that I am in the wrong department, but no problem — they are going to transfer me to the right department.
Then I ask if I am going to have to start punching numbers again, but they assure me that it will not be necessary so I assume (we all know what happens when one assumes) that those two operators will talk and the first one will explain all the details to the second one, but i was so very w-r-o-n-g! The new operator started asking me all the same questions in the same order almost like the two of them are reading the same script.
My blood pleasure is getting higher and higher by the minute and I have the audacity to interrupt and ask the final two questions: didn’t the other operator explain all this to you? Didn’t the other person tell you my problem and gave you all my credentials before getting off the line? “No,” she tells me. “I did not know that you were talking to another representative; I just answered the telephone. How can I direct your call?”
“Look,” I said. “I already explained my situation to the other operator — why is it that you people have a morbid pleasure of making us, the customer, suffer all this drama even after spending all this time punching numbers, punching here and punching there, even talking to the wrong department….” After my final question came the ultimate CLICK and they disconnected the call because all those operators in any utility company are very sensitive, and if you ask a question they
don’t like, they give you the final CLICK without even saying goodbye.
My name is Rolando Larraz, and as always, I approved this column.
Rolando Larraz is Editor in Chief of the Las Vegas Tribune. His column appears weekly in this newspaper. To contact Rolando Larraz, email him at: Rlarraz@lasvegastribune.com or at 702-868-NEWS (6397)