The original recording I heard was that “due to a high call volume”… doesn’t that sound familiar? It’s the same recording for NVEnergy AKA NV Power AKA Nevada Power; and it’s the same recording used by the Metro 311 call center — the same voice and the exact same message.
The recording says that if I want T-Mobile to call me back within twenty-five to thirty- five minutes, they will do that so I won’t have to wait on line, so I confirmed my desire for them to call me back and hung up. Fifty-five minutes later (not twenty-five or thirty-five), T-Mobile called and placed me on hold again for ten minutes until I could get someone to come on the line.
The lady who earned the misery of helping me was very nice, very patient, very professional and helped me for the next twenty minutes, but I had more to say and needed more help than she could give, so I asked her to let me speak to her supervisor.
After another ten minutes waiting for the supervisor to find a telephone on which to talk to me, I asked the supervisor the same question I asked the telephone operator: What are they teaching you when you become an employee of T-Mobile and you attend their training class? Do they teach you that the clients, the customers — or whatever we are being called in those training classes — are trash? That we are like chewing gum that you just spit in the trash after you’ve lost the
taste of it?
But she had no answer for my questions; she knew I was right. All those people on the phone are supposedly capable, but the system and the equipment that the company gives them to do their job simply stinks.
Remember I told you that my telephone worked for twenty minutes? Well, after twenty minutes I was with no telephone again and no one knew why, and that is when my nightmare started; early on it was just a drama, but by now it had become a nightmare.
The first call, after being told that “due to a high call volume…” for about forty minutes, the operator transferred me to a technical support expert, and there went another thirty minutes, waiting for a woman in the Philippines to answer the telephone with a thicker accent than me. I told her that I’d like to speak to someone in the United States, and she did transfer me to someone else.
I asked the man at the other end of the line where he was, and he told me that he was in Mexico. I asked him to transfer me to the United States, and he said he was not able to do that, but said he could place my call back in the queue, which meant that I would have to wait another forty or fifty minutes. The next call went to Canada, and so did the next three calls.
During one of those calls I learned that it was a Canadian call center and that T-Mobile is one of many American businesses they have for clients, and one of those rude Canadians at the call center
representing T-Mobile insulted me when I tried to explain why I didn’t want to talk to them.
This was my explanation: There are many American people out of work here and you guys are taking the jobs away from American workers because American companies are exploiting you guys there by paying you less money than they would have to pay workers here; then the Canadian
I was speaking to told me that what I said was a cheap shot.
Well, maybe it was a cheap shot to say that about Canada, but it is the truth about the Philippines and Mexico because what they have to pay here for a day’s work they pay for a month’s work there, while the American people are on the unemployment line or running out of their
The fact is that both ends are being abused and taken advantage of by keeping the call centers out of the country.
T-Mobile used to be one of my favorite American companies, and now I have serious doubts about the honesty of the company. Unless the owners of that company are not American citizens and they have to be faithful to their own country of origin, I don’t know how they can be
faithful to the people of this country.
We are in a very dangerous era and we need to be sure of what we are doing. Either we are faithful to the United States or we are not, but we cannot be against the United States. Those jobs need to come back to this country, and hopefully they will when the new administration takes over on January 20, 2017.
T-Mobile needs to come clean and bring their call centers back to the United States, allowing American workers to once again have the opportunity to earn a decent living and be able to support their families.
Think about it, people! Those who think that that communist from Vermont, Bernie Sanders, is the salvation for this country are wrong.
If you don’t have the money to travel to Venezuela or to Cuba to see for yourself, pay attention to the news; read about how life is under a communist regime in those countries. If you think we are not going to run out of toilet paper or toothpaste, and that we are not going to stand in long lines to get one or two items to eat, think again, my friends.
My name is Rolando Larraz, and as always, I approved this column. Rolando Larraz is Editor in Chief of the Las Vegas Tribune. His column appears weekly in this newspaper. To contact Rolando Larraz, email himat: Rlarraz@lasvegastribune.com or at 702-272-4634.